At Quex Glamping, we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, store, and share your data when you visit our website or make a booking with us.

1. Who We Are

Quex Glamping is a collaboration between:

• Quex Park Estates Company Limited

• Quex Adventure Farm Park Limited

Data you provide to Quex Glamping may be shared between these two companies for the purpose of managing bookings, improving services, and communicating with you.

2. What Data We Collect

We may collect and process the following information:

• Name, email address, and phone number

• Billing and payment details

• Booking history and preferences

• Any correspondence you send us

• Website usage data (e.g. IP address, browser type, pages visited)

3. How We Use Your Information

We use your personal data to:

• Process and manage your bookings

• Respond to your enquiries and provide customer service

• Send booking confirmations and relevant updates

• Improve our website, services, and guest experience

• Comply with legal obligations

We do not sell your personal information to any third parties.

4. Sharing Your Data

We may share your data with:

• Quex Park Estates Company Limited and Quex Adventure Farm Park Limited

• Third-party booking platforms and payment providers

• Email marketing platforms (only if you opt in)

• IT service providers who help maintain our systems and website

• Legal authorities, where required by law

All third-party services are GDPR-compliant and required to keep your data secure.

5. Cookies and Website Analytics

We use cookies and tracking tools to understand how visitors use our website. This helps us improve site performance and tailor your experience.
You can manage or disable cookies in your browser settings at any time.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (in certain cases)

• Object to or restrict how we use your data

• Withdraw consent for marketing at any time

To exercise your rights, contact us at hello@quexglamping.com

7. Data Storage and Security

We use industry-standard measures to protect your data. Information is stored securely and only accessed by authorised staff or service providers.

8. Marketing and Communication

If you opt in, we may send you updates, offers, and newsletters.
You can unsubscribe at any time via the link in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before submitting any personal information.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. Continued use of the site means you accept any changes made.

11. Contact Us

For any questions about this policy or your personal data, contact us:

Quex Glamping
Email: hello@quexglamping.com
Address: Quex Park, Birchington, Kent, United Kingdom