Booking and Payment

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• The lead guest must be at least 18 years old and is responsible for all members of their party.

• All stays must be paid in full at the time of booking unless otherwise agreed in writing.

• Payments are processed securely via our online booking system.

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Cancellation Policy

Our cancellation policy follows Airbnb’s standard:

• Full refund: Cancel at least 30 days before check-in.

• Full refund: Within 48 hours of booking, if cancelled at least 14 days before check-in.

• 50% refund: Cancel between 7 and 30 days before check-in.

• No refund: Cancel less than 7 days before check-in.

We strongly recommend taking out travel insurance.

Check-In and Check-Out

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• Check-in: 3:00pm to 8:00pm

• Check-out: By 10:00am

• Late arrivals must be agreed in advance and are subject to availability.

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Occupancy and Guest Conduct

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• Bell Tent for 2: Max 2 guests

• Bell Tent for 4: Max 4 guests

• Group policy: No parties or single-sex groups under 25.

• Quiet hours: 10:00pm – 7:00am

• Disruptive or disrespectful behaviour may result in removal without refund.

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Pets

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• Pets are welcome — up to 2 per tent

• A £10 fee per pet applies

• Pets must be supervised and not left unattended

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Facilities and Amenities

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• Shared toilets and showers available to all guests

• Select tents include wood-burning stoves (starter wood and fire-lighting kit provided)

• BBQ hire includes utensils, lighting kit, and charcoal

• Fire pits only permitted in designated areas and must not be left unattended

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Smoking and Fire Safety

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• No smoking inside tents or shared areas

• Use designated smoking areas

• Use open flames responsibly

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Damages and Liability

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• Guests are liable for damage caused during their stay

• Quex Glamping is not responsible for lost items or injuries unless due to negligence

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Accuracy and Changes

We aim to keep our website and information accurate, but details, facilities, and prices may change without notice.
We are not responsible for errors or misinterpretation — please contact us with any questions before booking.

Website Terms of Use

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• Website content is owned by Quex Glamping and may not be used without permission

• We are not liable for technical errors or broken links

• Use of our website is at your own risk

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